Frequently Asked Questions
What is your cancellation policy?
A 50% deposit is required to reserve any rental items. If we do not receive a signed agreement and 50% deposit within 7 days of receiving your contract, your order may not be processed. If you cancel your order outside of 30 days prior to delivery - you forfeit 25% of the current order amount. If you cancel your order within 30 days prior to delivery - you forfeit 50% of the current order amount. If you cancel your order within 72 hours prior to delivery - you forfeit 100% of the current order amount. As a reminder, final revisions and balance of payment are due at least 72 hours prior to delivery.
What do I need to know before calling Après?
Please be prepared to let us know how you heard about Après so that we can connect you with the appropriate sales person. We do this for a number of reasons, but most importantly so that you are given the best service. For example, if you are having your wedding reception at a local venue, let us know so that we can ensure that you work with the event specialist who works with that space on a regular basis. (After all, it’s your wedding, and you want the best of the best, which includes expert advice). Once you are connected with the appropriate salesperson, please be prepared to provide some information about your event. When is it? What do you need from Après? Where is your event being held?
How far in advance should I begin planning and reserving rentals for my event?
Après has no specific requirement, however, once you have chosen a date and know what you need, do not hesitate to call us and make a reservation. For weddings and large annual events, depending on the time of year – we suggest reserving four months to one year in advance. Smaller events can be accommodated with much shorter notice. Remember, everything is always pending availability.
Do you have a minimum order?
No! If you are having an intimate dinner party for six and need six wine glasses, we are happy to help. We are glad to help in any way that Après is needed for your event. Please note, china and flatware are rented and packaged in sets of 5. As of 2017, we do have a $250 minimum DELIVERY order (before tax and delivery) for all new customers.
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How do I know what quantities to order for my party?
This is always a tough question, especially because, who knows your guests better than you, the host? We have found a few different resources that can help you decide on your numbers: EXHIBITOR magazine "Hospitality Rules of Thumb" They discuss cash bar versus open bar, space configurations and food/beverage needs. Also, VerTerra Dinnerware's "Party Calculator" works as a great tool.
Is delivery and set up available?
Absolutely. We specialize in delivery and set up, ensuring your items are delivered as you requested. Please check with us regarding delivery and set up fees. These rates are quoted as a round-trip (one-way also available) fee and based on the time, date and location of your delivery address. Our standard rates apply during normal business hours (Monday – Friday, 8 AM – 5 PM). Deliveries or pick up’s scheduled outside these hours are available at an additional cost. If you’d like us to just “drop off” the items or set up the tent, tables, chairs and linens – we can accommodate your needs. You may also pick up and return the items yourself, if you wish to do so.
How do I know what time my order will be delivered?
When you place your order, if there are any timing parameters that we need to work around, please make sure to go over those with your event specialist ahead of time. For example, if your order is being delivered to a venue that is only staffed and open from 10am – 1pm, we need to know that information and route your delivery accordingly. We require at least a two hour window for timing requests. Otherwise, AM or PM is also another option to specify. If you do not have a preference on timing and are truly open for delivery and pick up – please let us know that as well! We appreciate your flexibility when it is available. We strive to honor all timing requests, but sometimes there are occurrences out of our control when we may be delayed due to weather, traffic, or other deliveries. If such a delay were to occur, we try to inform our customers as best as possible. Also, please note – we do our routing one day in advance, so you may call 952.942.3399 and ask for "Dispatch." They can give you an idea of where you are on the routing schedule for the following day.
Do I need to be present when Après delivers or picks up equipment?
As long as we have a signed contract and have gone over all details prior to installing, you do not need to be present. We do need a phone number where you can be reached on the day of your delivery or pick up. To ensure that we are all on the same page, it helps to make a diagram with your event specialist that will be passed on to our delivery staff. If you know where you’d like the tent to go, use soup cans as guidelines to mark out the corners. If you have any private utilities (i.e. sprinkler system), you are responsible for marking those areas – and it is suggested that you are present to point out these areas so that our stakes do not damage any of these utilities which we are not responsible for.
My event is on a Saturday, but I’d like to have the items delivered on Friday. Will this add to my rental cost?
No. For weekend events, we will gladly deliver on Thursday or Friday and pick up on Monday or Tuesday. The prices we publish include a 1-3 day rental. However, we do make exceptions for events out of the area, as well as for accommodating your—and sometimes our delivery staff’s—schedules. Anything rented longer than one week or used for more than one event require a 1.5x or larger rental fee. Please inquire with your event specialist for specific pricing.
I am ready to make my reservation. How do I go about placing my order?
Call our office at 952.942.3399 and speak with an event specialist. Please provide us with your name, billing address and phone number so that we can enter your information into our system. We will check availability, go over pricing and answer any questions you may have. If everything is available, we will email, fax or mail you over a contract that requires your signature as well as a 50% deposit. Please note that you may feel free to make changes after a contract has been signed and deposit given.
How do you handle payment?
We require a 50% deposit within ten days of placing your order, with the remaining balance due three days prior to delivery (or customer pick up). We accept cash, check or credit card (Visa, MasterCard or Discover). Please contact your event specialist to obtain service fees if your only form of payment is American Express (stated on your contract). If you have a gift certificate, this must be received by our billing department prior to your event in order to be applied.
Are there any additional charges in which I may incur?
You may be charged a hauling fee if your delivery site requires that our staff take an excessive route upon delivery. In addition, upon pick up, if our equipment is not found in the same manner that it was delivered, you may incur a labor charge. For example, if you order 100 chairs and did not pay for labor to have our delivery staff set up and tear them down, just as they were delivered, they need to be bagged and on pallets upon pick up. If there are any missing, broken or damaged items, you may incur charges for these items (stated on your contract).
How do you handle last minute changes (within three days of delivery)?
Please note that on most of our deliveries, we are loading up trucks one day in advance and often leave early in the morning before our showroom opens. Equipment cancelled from your order within three days prior to delivery may be subject to a 20% restocking fee. If the truck has already left Après, you are responsible for paying for the items in full. Equipment added to your order on the same day of your event may require an additional one-way delivery fee, or you are welcome to come and pick up the item from our location if the items are available. Keep in mind that our trucks are often out making numerous deliveries in a day. If you ordered an afternoon delivery, the truck very well may have left by 8 in the morning, which is why we try to handle changes to orders in advance.
In case of emergency – how do I contact someone outside of business hours?
We have a 24 hour emergency answering service. Call 952.903.4255 and wait for our on-call staff member to call you back and promptly help “put out the fire.” (Stated on your contract).
Do I have to wash the dishes and glasses after our party?
We only ask that you rinse them – and that dishes are food free (scraped). Also, please put them back in the crates or boxes in which they were delivered. The cost of actually washing the items is included in your rental fee (stated on your contract).
What happens if we break any glasses? Or stain the linens?
If there are any missing or broken items upon return, you may receive a bill for replacement costs. In regards to linens, please review the fees stated in your contract.
Extra cleaning charges for each linen damaged by wax, mildew and stains:
Cotton and Poly - $25 each
Satin and Taffeta - $35 each
Specialty Linens – Replacement cost (unable to remove)
How will I know what tent size to order?
We have a variety of sizes in our inventory – and more than likely several options that will accommodate you needs. Our event specialists do a great job of calculating the size of tent you will need based on the number of guests you are expecting as well as what you’d like to have covered by the tent. We will also create a CAD diagram (floor plan) for your event to help you visualize during the planning process. A great rule of thumb to go by: “A 60 inch round table seats eight to ten people and requires ten square feet (with enough space for people to move around).”
How do I know if the tent I have chosen will fit in my space?
First thing we suggest is for you to measure the area where you plan to put the tent. If we are staking the tent (in grass, gravel, blacktop, etc.), you need to make sure to add at least 5’ around the perimeter of the tent (i.e. if you are renting a 20’ x 40’ tent, you will need an area that is at least 25' x 45’). If you have questions or concerns about height obstructions or landscaping (patios, trees, decks, etc.), please feel free to call and ask your sales representative. A site check may be required by Après, prior to installing the tent.
What is the difference between a tent and a canopy?
The sidewalls! A canopy is technically just the top of the tent. For example, our lightweight all-purpose canopy is intended for customer installation and does not have the option to include sidewalls. All of our other tent options do have that option available. Please remember to specify if you want sidewalls as they are not included in the price of the tent.
Should I rent sidewalls in case it rains?
We do suggest that you reserve them “just in case.” You may make changes to your order up until three days prior to delivery. So, if you look at the forecast and see that there is no rain in sight, you do have the option to cancel them. However, remember the benefits of sidewall… Could it be chilly and/or breezy? Do you need privacy – or do you have a neighbor who may not like the noise? Or maybe you have an unattractive view that you’d like to block out? If you choose to order sidewall, make sure to have our delivery staff install them – and then you can take it down or “pull it back” if needed (it is much easier to take down than to put up)!
When should I have my lawn cut before my party?
Make sure you do not have your grass cut any less than two days before your tent installation. If we are staking the tent, we need to have Gopher come out and mark all of the public utility lines and those lines need to be visible for our delivery staff during installation. Also, it is best to leave your grass a little long; grass wears better when it is longer.
Can you put tents on concrete, decks and other hard surfaces?
Yes. Frame tents are perfect for such installations, and they will need to be weighted. However, this is not an option for our lightweight canopy, rope and pole or century tents – they need to be staked. If you have specific questions about an area that you are unsure of, please feel free to discuss this with your event specialist.
What is your rain policy?
Please refer to your contract for our standard cancellation policy, “Customer must give at least a 30 day notice from the delivery date for a 50% refund of deposit. Any order cancelled within 30 days of the delivery date will forfeit the full deposit.” Also note that if you cancel within three days prior to delivery, you will receive no refund and be responsible for the 100% of the order cost. Exceptions may be made on a case by case basis and must be gone over with your event specialist in advance.